Refund policy

Ordering Policy:
Once you've placed an order with us, it’s on its way! Before finalizing your purchase, double-check the size chart and product descriptions to ensure everything meets your expectations.

Refunds & Returns:
We want you to love your purchase. If for any reason you’re not satisfied, you can return your item within 14 days of delivery for a refund or exchange, as long as:

The item is unused, unworn, and in original condition.

It passes inspection (no damage, stains, or alterations).

All original tags and packaging are included.

To start a return, contact us at hello@ieknows.com with your order number and reason for return. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Exchanges:
Due to the limited nature of our drops, we do not offer direct exchanges. Instead, you can return your item (if eligible) and place a new order.

Damages & Issues:
Your satisfaction is our priority. If you receive a defective, damaged, or incorrect item, let us know immediately. We’ll cover return shipping and make it right — that’s our No Hassle Guarantee.

Offer-Based Pricing Orders:
All purchases through our offer-based system follow the same return policy. Whether you name your price or accept our counter, your purchase is fully protected under this policy.

Shipping:
We work hard to get your order to you quickly and efficiently. If you have questions about shipping after your order has left our hands, please reach out to the carrier (FedEx, UPS, or USPS for domestic orders).

Innovative Kingz, LLC DBA iEKNOWS
Winter Garden, FL 34787, United States