When will my order ship?

You can expect your order to ship within 2 - 5 business days from the date of purchase.

What shipping method is used for orders?

We primarily use FedEx or UPS Ground for domestic orders, delivering in 3 - 5 business days. For international orders, we also rely on FedEx or UPS.

Can I return or exchange items?

We're sorry, but we don't offer returns or exchanges as all sales are final.

Can I cancel my order?

Once your order is placed, it's all systems go! Unfortunately, we can't cancel orders once they're locked in.

Can I add or remove products from my order?

Sorry, but once your order is in, it's set in stone! We can't make any changes once it's placed.

My product(s) is/are damaged or missing, what should I do?

If your package arrives damaged or something's missing, don't sweat it! Reach out to us ASAP, and hold onto all the packaging. We might ask for some snapshots of the package and any shipping forms.

I placed two separate orders, can I combine them for shipping?

Unfortunately, we're unable to merge orders after they've been placed.

How do I determine my size?

Not sure about sizing? No worries! Each product description has a handy size chart at the bottom. Just give it a peek to find your perfect fit!

Quality Assurance Guarantee:

At iEKNOWS, we take pride in delivering top-notch products that meet our high standards. Rest assured, each item undergoes a meticulous inspection process before it leaves our hands. From stitching to printing, every detail is carefully scrutinized to ensure that you receive only the best. Your satisfaction and confidence in our quality is our top priority.

Why don't you offer exchanges?

At iEKNOWS, every purchase holds significant weight. Our products are crafted with meticulous attention to detail and are in high demand due to their limited availability. To ensure that all customers have an equal opportunity to enjoy our exclusive merchandise, we do not offer exchanges. This approach allows us to maintain fairness in our distribution process and uphold the exclusivity of our brand.

Why are orders final? 

Each order placed at iEKNOWS is a testament to your commitment to our brand and your trust in our products. With limited quantities and high demand, we strive to fulfill orders promptly and efficiently. As such, all sales are final. We appreciate your understanding and support as we continue to provide you with unique and premium-quality merchandise that exceeds your expectations.